Healthcare
Timely, private, patient-friendly communication across SMS, WhatsApp, Email & Voice.
Appointment Management
Reduce no-shows with SMS reminders (e.g., “Reply C to confirm, R to reschedule”) and optional voice reminders.
Healthcare Notifications
Results ready alerts, prescription refills, and wellness tips via SMS/Email/WhatsApp — without exposing PHI in messages.
Telehealth & Support
Send secure video links and post-visit summaries; route after-hours calls to on-duty staff with configurable rules.
Care Journey Playbooks
Pre-Visit
Reminders 48/24 hours prior; prep instructions; confirm/reschedule via reply.
Visit Day
Directions, parking info, “I’m here” check-in, queue updates.
Post-Visit
Follow-up summaries, care instructions, medication reminders, lab-ready notices.
Ongoing
Refill nudges, annual checkup prompts, wellness education, benefits reminders.
Privacy & Compliance
Use generic phrasing to avoid PHI in channels like SMS/WhatsApp (e.g., “Your test results are ready”). Data is transmitted securely, and BAAs can be signed for HIPAA compliance (U.S.). Trust is paramount.
Insurance & Wellness Engagement
Multi-channel nudges to educate members on benefits (annual checkups, rewards for activity), plus re-engagement if they haven’t logged in recently — improve outcomes and satisfaction.
Expected Outcomes
No-Shows
Reminder + confirm/reschedule flows
Adherence
Medication & follow-up nudges
Call Volume
Proactive info reduces hotline load
Trust
Privacy-aware messaging
Better patient outcomes through timely comms
Reliability meets privacy — across SMS, WhatsApp, Email & Voice.