Player Onboarding & Verification
Secure accounts with SMS/WhatsApp OTP. Voice call verification as a fallback where SMS isn’t reliable.
Game Updates & Alerts
Tournament notices, double-XP weekends, patch downtime—push urgent SMS or rich RCS/WhatsApp updates with links.
Re-engagement Campaigns
Win back inactive players with personalized promos (“We miss you in [Game]!”) via WhatsApp, SMS, or Email.
Player Lifecycle Playbooks
Onboarding
OTP/2FA at signup; welcome tips and first-session nudges.
Live Ops & Events
Timed drops, clan wars, and maintenance alerts with deep links.
Re-engagement
Inactivity triggers → tailored offers and comeback rewards.
Support
24/7 WhatsApp/SMS intake, auto-ack tickets, escalate to voice when needed.
Global Player Support
Players span time zones; offer 24/7 channels. Auto-responses reduce friction; email keeps communities informed at scale.
Multimedia Messaging
Share skin reveals, teaser videos, and quick guides via RCS/WhatsApp to build hype beyond the game client.
Expected Outcomes
↑ Retention
Players return for events
↓ Churn
Timely win-back campaigns
↑ DAU/MAU
Real-time alerts & offers
Secure
Robust OTP & 2FA flows
Boost retention with timely nudges
Automate player comms across SMS, WhatsApp, RCS, Voice & Email.